PRIVACY POLICY

Last updated: March 1, 2026

This Privacy Policy explains how Corely LLC (“Corely,” “we,” “us,” “our”) collects, uses, discloses, and safeguards information when you use the CORELY mobile application, the Corely website located at corelyhq.co, and related products and services (collectively, the “Service”).

By accessing or using the Service, you acknowledge you have read and understand this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through the Service. It does not apply to third-party websites, applications, or services that may be linked from or integrated with the Service (“Third-Party Services”). Your use of Third-Party Services is governed by their own terms and privacy policies.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use the Service.

2.1 Information you provide

Depending on how you use the Service, you may provide:

  • Account information: name, email address, phone number, business name, business details, password (stored in hashed form where applicable).
  • Profile and business information: trade type, service areas, availability information, and other details you choose to add.
  • Customer and job data you enter: customer names, phone numbers, email addresses, addresses, job descriptions, notes, photos, invoices, estimates, and payment status records.
  • Communications: messages you send through the Service (including communications between Customers and Providers), support requests, and feedback.
  • Billing information (Providers): subscription status, plan selections, and billing-related details. Payment card details are processed by third-party payment processors (for example, Stripe) and are not stored by Corely except as needed for receipts, payment confirmations, and subscription status.

2.2 Information collected automatically

When you use the Service, we may collect:

  • Usage data: interactions with features, pages/screens viewed, clicks, time spent, crash reports, performance logs, and diagnostic data.
  • Device and technical data: device type, operating system, app version, browser type, IP address, language, and identifiers used for analytics and security.
  • Approximate location: derived from IP address for fraud prevention, security, and basic regional functionality.
  • Cookies and similar technologies (website): when you visit corelyhq.co, we may use cookies or similar technologies for site functionality, security, and analytics.

3. How We Use Information

We use information to:

  • Provide, operate, and maintain the Service and its features (including invoicing, job records, and communications).
  • Create and manage accounts and authenticate Users.
  • Facilitate Service workflows, including payment tracking and related receipts/records.
  • Send service-related communications (security alerts, receipts, confirmations, account notices).
  • Provide customer support and respond to inquiries.
  • Monitor and improve performance, reliability, and user experience.
  • Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms.
  • Comply with legal obligations and enforce our rights.

4. How We Share Information

We do not sell your personal information.

We may share information in the following ways:

4.1 Service providers

We may share information with vendors and service providers that help us operate the Service, such as:

  • Payment processing (e.g., Stripe)
  • Hosting/infrastructure and database providers
  • Messaging and email/SMS providers
  • Analytics, monitoring, and error reporting providers

These providers process information on our behalf and under appropriate contractual protections.

4.2 Between Users (Customer–Provider)

If you use marketplace or communications features:

  • Providers may receive information needed to respond to requests and perform services (for example, job details, contact information, and service location).
  • Customers may receive Provider profile details, communications, invoices, and related records needed to engage services.

4.3 Legal, safety, and compliance

We may disclose information if we believe it is reasonably necessary to:

  • Comply with law, regulation, legal process, or governmental request
  • Protect the rights, safety, and security of Users, Corely, or the public
  • Prevent or investigate fraud, abuse, or security incidents
  • Enforce our Terms and other agreements

4.4 Business transfers

If Corely is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

5. Data Retention

We retain information for as long as reasonably necessary to:

  • provide the Service,
  • maintain business records and audit trails,
  • comply with legal obligations,
  • resolve disputes, and
  • enforce our agreements.

Retention periods may vary based on the type of information and legal requirements. You may request deletion as described below.

6. Your Choices and Rights

6.1 Account access, updates, and deletion

You can access and update certain account information within the Service. You may request access to or deletion of your account data by contacting us at support@corelyhq.co.

6.2 Communications preferences

You may opt out of marketing emails where applicable by using the unsubscribe link. You may still receive transactional/service-related communications.

6.3 Cookies (website)

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

9. International Users

Corely is based in the United States. If you access the Service from outside the United States, you understand that your information may be processed and stored in the United States and other countries where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and may provide additional notice within the Service if changes are material.

Your continued use of the Service after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy.

11. Contact Us

Corely LLC
+1 (347) 201-3582
support@corelyhq.co